I placed an order but never received an email confirmation, what should I do?

If it has been more than 24 hours since online order placement and you have not received an email confirmation, please contact our Sales & Marketing Team. Please indicate your order confirmation number (provided at check-out) in your form submission. Our team will review your order and provide a confirmation email as quickly as possible!

We also recommend you check any Spam or Junk folders to ensure the confirmation email is not there. Order confirmations will deliver from sales@atkinsandpearce.com. Shipping and delivery confirmations will deliver from tracking@shipstation.com.

Otherwise, if you placed an order with our Customer Service team (not through our website) please call 1-800-837-7477. You can reach us during our standard business hours for assistance on the order confirmation and status.