I placed an order online but need to make a change, what should I do?

If you need to make a change to your online order, we understand mistakes happen! Our team with do our best to work with you to solve the issue – please contact our Sales & Marketing Team as soon as possible! We will do our best to act fast and correct any issue(s) we’re able to adjust. However, we are not able to guarantee any changes after the order has been submitted and successfully confirmed.

If you are looking to edit your shipping address, please know this can only be adjusted during the processing phase. The processing phase takes place before the package leaves our facility. If the package has already departed our facility, we recommend you contact the shipping carrier (UPS) to see if they are able to offer a re-routing service. Please note that this will require a fee from the carrier.

If you would prefer assistance over the phone, feel free to call during our standard business hours. You can reach our Customer Service team at 1-800-837-7477.