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I received my online order but would like a refund, what should I do?

To be eligible for a return, your item must be in the original packaging and same conditions that you received it and the request must be submitted within 14 calendar days from the delivery date.

To generate a return request, please contact our Sales & Marketing Team here and indicate your order number and reasoning for the refund request in your form submission.

If your return request is approved, we will initiate a refund to your original form of payment (not including shipping charges) once our team has received and inspected your returned package. Please keep in mind that shipping fees are non-refundable; you will be responsible for paying your own shipping costs for the return. Cost of original order shipping will be deducted from your refund amount. Credit return to original form of payment will depend on your issuer’s policies but typically appears within a few business days.

If you would prefer assistance over the phone, feel free to call 1-800-837-7477 during our standard business hours (Monday through Friday 7:30am EST – 4:30pm EST) for assistance from our Customer Service team.