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My online order is showing a “delayed” status, what does this mean?

A “delayed” status is likely due to shipping carrier issues. Usually, shipping carriers will notify you via email if your package is expected to deliver late. If your order has been stuck on a “delayed” status for more than two weeks, please contact our Sales & Marketing Team here and indicate the tracking and order number in your form submission.

Additionally, if you would prefer assistance over the phone, feel free to call 1-800-837-7477 during our standard business hours (Monday through Friday 7:30am EST – 4:30pm EST) for assistance from our Customer Service team.