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What should I do if my online order is lost or stolen in transit?

If you suspect that your package was stolen or lost, please contact your local post office and provide them with your tracking number and request a package location status. We also recommend you check with your neighbors for more information in the meantime. If you are not able to solve this issue, please contact our Sales & Marketing Team and indicate your tracking, order number, and shipping address in your form submission.

If you would prefer assistance over the phone, feel free to call 1-800-837-7477 during our standard business hours (Monday through Friday 7:30am EST – 4:30pm EST) for assistance from our Customer Service team.