If your wick is giving off heavy smoke when burning, we recommend you trim the wicks to ¼” before lighting and avoid drafts. If your wick is smoking, it could be that your wick is too large. We would recommend sizing down two sizes and retesting your candle system.
If you have additional questions, please contact our Sales & Marketing Team. If you would prefer assistance over the phone, feel free to call 1-800-837-7477 during our standard business hours (Monday through Friday 7:30am EST – 4:30pm EST) for assistance from our Customer Service team.